Quote:
Originally Posted by cook1984
Just been checking out the VM web site and it looks like I have to pay for a wireless router if I want one (on XL), but if I'm a new customer it's free?
Is that right? Seems like a bit of an insult!
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New Customers Only policies are ridiculed/mocked openly by professional companies - but VM is run by a bunch of chimpanzees
It is an insult & blatant comtempt to existing customers - and considering alllllll VM's customers are 'existing' ones it's quite a risk to take with your business - hence why professionals dont do it - it's potentially financial suicide
Quote:
Originally Posted by Maggy J
...think they should put the loyalty of their long term customers more to the forefront...
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Vm don't give a monkeys about existing customers and this is reflected in their prehistoric
New Customers Only practices
VM are playing russian roulette with their whole business and they don't realise it - that's why
New Customers Only policies points to people that don't know what their business is or who their customers are - it suggests VM have basically lost their way
Quote:
Originally Posted by darthlinux
I dont get the whole loyalty thing ...
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it's not rocket science - it's about "keeping" customers - y'know, so they dont go play with Sky instead
.