Quote:
Originally Posted by CIS
Thanks for taking an interest.
The modem is the Scientific-Atlanta and yea, the cable is in correct.
WebSTAR EPC2100R2
Hardware Version 2.1
Software Version v2.0.2r1256-060303
Receive Power Level 7.7 dBmV
Transmit Power Level 49.0 dBmV
Cable Modem Status Upstream Parameters Acquired
Upstream Status Not Ready
Channel ID 2
Upstream Frequency 29200000 Hz
Modulation 16QAM
Bit Rate 10240000 bits/sec
Power Level 58.0 dBmV (but jumps up and down)
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Sounds like an issue on your upstream return path and the best thing you could do is call Tech Support and speak to one of my colleagues who will diagnose the problem for you.
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Tech Support is open 24/7 on the numbers below.
For help with your TV or Phone and for Broadband Technical Support:
Call Product Support/Faults on 151 option 3 from your Virgin Media Phone. It's absolutely free.
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