Funnily enough, I was having problems a few months back with my antique modem constantly losing my net connection. I called VM and they sent a new modem but it only had an Ethernet connection, not USB (which was what I was using). So, I had to spend ages trying to get my PC compatible with it and, once it was all ready, I tried it with the OLD modem and that's been fine ever since!!?? If I ever do need to install the new one, is it something to easily do or would I have to call VM to be talked through it?