[doug]

An update to my previous post. As expected, I failed to receive a call from "IT Support" within 48 hours so I tried starting afresh. This time I rang 150, options xyz ... I was then to ring 151 option 3 and after repeating all the information again I was transferred again. This time I ended up talking to somebody called Sadie on 150. She was very helpful, understood the problem, gave me a choice of a mail out of a new modem + cables + splitter or a (free) engineer's visit. Since there seems to be a delay of 8 days on this, I have opted for the mail delivery of the required parts. We shall see what actually arrives, but Sadie was apologetic about having to ask for all the information again, was very helpful and seemed to appreciated the problem. If anybody from VM is listening, give her a raise: she has done something to redeem the dismal and confused service offered by VM.