Originally Posted by krato871

I've done that... many times at least 10 times now they all seem stupid, they ask for account number then the problem.. then they transfer me to another department.. and thats all that happens not one person is taking responsibility for the call.. I've spoke to about 40+ people by now, I don't understand what the hell the problem is with them?!

Ah sorry I didn't quite get the "wanting to disconnect" part, I understand what you mean now, don't worry I will though for tonight I've had enough. I'll call them tomorrow and tell them why I want to leave! Might move something along, though I doubt it will be much use ¬¬

Just found this on the Virgin Media website:



So hmm.. why were they going to charge me £30 to get a technician to come out and install it for me?!