I've done that... many times at least 10 times now they all seem stupid, they ask for account number then the problem.. then they transfer me to another department.. and thats all that happens not one person is taking responsibility for the call.. I've spoke to about 40+ people by now, I don't understand what the hell the problem is with them?!
Ah sorry I didn't quite get the "wanting to disconnect" part, I understand what you mean now, don't worry I will though for tonight I've had enough. I'll call them tomorrow and tell them why I want to leave! Might move something along, though I doubt it will be much use ¬¬
Just found this on the Virgin Media website:
Quote:
Upgrading your set top box
It looks like we'll need to swap out your set top box, replacing it with a new cable modem.
Give us a call on 0906 212 1111 (or on 150 if you have a Virgin Media phone) and we'll book a time for an engineer to come round and install this for you - free of charge of course.
Once your new kit is installed you'll be ready for a faster, more reliable broadband service.
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So hmm.. why were they going to charge me £30 to get a technician to come out and install it for me?!