Quote:
Originally Posted by Tyniesha
The shock was when Customer Care announced that the problems are caused by my modem being cloned TWICE by me or some one in the house.
I have no idea why anyone would do this much less how.
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What's worrying me is that this forum is seeing a marked increase in complaints by Virgin Media customers who have phoned up customer services only to be spun a pile of BS.
It's absolutely shocking that anyone officially representing Virgin Media, should basically accuse you of criminal activity when all you have done is call them to get your faulty broadband service fixed.
We at Cable Forum have a back-channel through which we can reach some fairly senior customer services people at Virgin Media. They have been quite good in the past at picking up issues we flag up with them, and resolving them.
I'd be quite happy to pass your case on to them, however I'll need your real-world name, email address and Virgin Media account number. If you'd like me to take this up for you, please send me those details in a Private Message (don't post them in public in this thread!).