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Tyniesha · 27-08-2008, 23:58

Hi there I wonder if anyone can give me some advice I have been having problems with my cable broadband from Virgin for months I have been with them for years through freeserve etc with not many problems. I signed up for 8mg and it suddenly went down to 1-2mg when I contacted them they told me that I had been given too much discount & they had taken it down as that was all I was paying for. The problems really started when thay pursaded me to upgrade.
We had the TV & telephone as well they Tv we could only get channel 5 so we had it taken out.
The 20mg broadband drops the connection & runs at less then 1mg quite often.
They have changed the cable to the house and we have lots of engineers have told us it is the network the cable etc etc etc.They have confirmed an intermittent fault.
The shock was when Customer Care announced that the problems are caused by my modem being cloned TWICE by me or some one in the house.
I have no idea why anyone would do this much less how.
My husband can only just work the kettle and bearing in mind we are both nearly sixty it has come as a terrible shock to us to be accused of such a thing can anyone advise how I can look into this or how to find out about it.
The broadband is still not working properly and they have said they will only change the Modem for the last time & if there is still a problem it is down to my cloning activities!!!
Can anyone help I don't know what to do and it is constantly worrying me.

27-08-2008, 23:58	#1
Tyniesha Inactive Join Date: Aug 2008 Posts: 4	Cloned Modem? Hi there I wonder if anyone can give me some advice I have been having problems with my cable broadband from Virgin for months I have been with them for years through freeserve etc with not many problems. I signed up for 8mg and it suddenly went down to 1-2mg when I contacted them they told me that I had been given too much discount & they had taken it down as that was all I was paying for. The problems really started when thay pursaded me to upgrade. We had the TV & telephone as well they Tv we could only get channel 5 so we had it taken out. The 20mg broadband drops the connection & runs at less then 1mg quite often. They have changed the cable to the house and we have lots of engineers have told us it is the network the cable etc etc etc.They have confirmed an intermittent fault. The shock was when Customer Care announced that the problems are caused by my modem being cloned TWICE by me or some one in the house. I have no idea why anyone would do this much less how. My husband can only just work the kettle and bearing in mind we are both nearly sixty it has come as a terrible shock to us to be accused of such a thing can anyone advise how I can look into this or how to find out about it. The broadband is still not working properly and they have said they will only change the Modem for the last time & if there is still a problem it is down to my cloning activities!!! Can anyone help I don't know what to do and it is constantly worrying me.