[krato871]

Yeah I guess, I did get through to an english woman!! And she seemed to understand the problem that they sent the wrong pack out (I mean come on how difficult can it be to know that) anyway she put me on hold as she was sorting it out and it cut me off =[ thats when I ended up going through about 20odd people.. I'm fed up of the word "modem" now =[ will the technician register the modem mac address whilst he's here because I don't fancy calling to register it tomorrow LOL