Quote:
Originally Posted by krato871
I've just recently called VM and asked for a replacement STB because the internet speed has now upgraded and the internet goes through our STB which doesn't support the new speed, so they said they would send us a modem. It came without a Coaxial cable, VM said they don't supply them and I need to buy one myself.
If I bought one and connect it to the modem, and the other end to the splitter (where the STB is currently connected) and call VM to register the mac address should everything work fine? I didn't understand a word of what they said as Virgin Media's "Broadband Support" is as incompetent as they come, they thought I was talking about the ethernet cable >.< 
Also would this 1.5 meter Coaxial cable do the job:
http://www.maplin.co.uk/Module.aspx?...BM89W&doy=27m8
thankies! |
Hi and welcome!
I am affraid that you have been lied to!
vm should have known (common sence should have prevailed) that you would need a length of coax actually shouldn't they have sent out a quickstart pack for you with all bits included?
If I was you I would call up virgin media and explain your predicament and suggest that they get a length of coax and a splitter box out to you asap!
It would also help if you could roughtly estimate how long you need this lead to be as then they could even put the plug ends on for you!
I'm sure there will be more people come along soon to offer more help than me, but I think it would be best to call them up again to state your case!