[LaineY]

I dissaggree with the amount of customers that are phoning up moaning about something and being offered discounts on BBI..

i know someone who is on 20MB BB.. full TV package and Full phone package for 37 quid a month because they threatned to go to Sky

im paying 37 quid a month for 20 MB.. how is that justified?

No wonder their network cant cope with the amount of downloads..

in all honesty.. i work in customer services and sometimes you do have to give customers discounts to keep them.. but i personally think with the storys iv heard and actually saw.. its being done way too often.

If they are wanting or threatening to go to sky...
then yeah you ask why.. and what the problem is...
the answer should then be.. No problem il cancel you're account for u.
Not "oh il give u 20 meg.. .Full TV... Phone .. and a cuddly toy for a 20 quid lol"

meh