[JonnyBoy]

Hi. just thought I would update you on the situation.

I finally managed to get the Large Broadband speed which I was paying for. This is what happened.

I rang Virgin Media technical support and was astonished that I was put through to a British person, as I was getting nowhere when being put through to the Indian call centre. Anyway, after explaining the situation and providing my mac address, they got back to me and said that the modem details did not exist on their system.

I said that was very strange, however, I did recall that my modem was changed about a year ago and did have trouble getting it registered. So the upshot of it was that they sent me a new modem via post and everything is now fine.

Many thanks for all your help.

JonnyBoy