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DJ_Nik_Gnashers · 25-08-2008, 10:37

Consider my dialemma for one moment:
I am a DJ who has been streaming audio from home to various internet radio stations for the past 6 years. I started on an NTL 750kb cable service, which I think if my memory is correct had a maximum upload speed of 128kbps. I was able to stream 80kbps at any time of the day as the upload speed was very stable.
Over the years my cable speed has increased and I have continued to stream on internet radio stations, until 1 month ago, when my (now) 10MB down / 512kbps up cable supply seemed to be faulty. I contacted tech support many times (15+) had engineer fit new modem, wrote letters, and was constantly told nothing was wrong. Yet I could not stream a 128kbps audio stream to a net radio server for more than an hour without my upload speed dropping to an amazingly low speed (10kbps or less). Yesterday I upgraded to the 20MB XL cable supply, in the hope it would not drop below 200kbps upload thus allowing me to continue streaming on net radio.
I did a speedtest 2 hours after requesting the upgrade, and it showed my downspeed as 19970kbps & upspeed as 710kbps ... GREAT !!!
I started to stream on a net radio, sending a steady 192kbps and all was fine for 1 hour 20 mins, then the listeners told me my stream was buffering to them. I stopped streaming and did a speedtest, sure enough my upload speed had dropped to 6kbps !!!!!!!!!!!
I have worked out the STM issues, and a 192kbps upload stream for 1 hour is approx 85MB. The daytime limit for upload is 1400MB. Even IF I did exceed the limit, the upload speed should be 'throttled' by 75% which should still leave me with enough upspeed to stream, no way should it be as low as it was - 6kbps.
I have phoned demending to speak to someone higher than the indian call centre staff to discuss this issue but am constantly refused.
This morning my speeds are back to 19890 / 700.
Virgin Media is crap, they are blatantly lying about the throttle issue, and you can never speak to anyone who has the real answers to your questions.
After 6 loyal years I have had enough, I am leaving.

25-08-2008, 10:37	#20
DJ_Nik_Gnashers Inactive Join Date: Aug 2008 Location: Lincoln Services: VM 20MB cable (XL) Posts: 43	Re: Throttled @ 11:30am Consider my dialemma for one moment: I am a DJ who has been streaming audio from home to various internet radio stations for the past 6 years. I started on an NTL 750kb cable service, which I think if my memory is correct had a maximum upload speed of 128kbps. I was able to stream 80kbps at any time of the day as the upload speed was very stable. Over the years my cable speed has increased and I have continued to stream on internet radio stations, until 1 month ago, when my (now) 10MB down / 512kbps up cable supply seemed to be faulty. I contacted tech support many times (15+) had engineer fit new modem, wrote letters, and was constantly told nothing was wrong. Yet I could not stream a 128kbps audio stream to a net radio server for more than an hour without my upload speed dropping to an amazingly low speed (10kbps or less). Yesterday I upgraded to the 20MB XL cable supply, in the hope it would not drop below 200kbps upload thus allowing me to continue streaming on net radio. I did a speedtest 2 hours after requesting the upgrade, and it showed my downspeed as 19970kbps & upspeed as 710kbps ... GREAT !!! I started to stream on a net radio, sending a steady 192kbps and all was fine for 1 hour 20 mins, then the listeners told me my stream was buffering to them. I stopped streaming and did a speedtest, sure enough my upload speed had dropped to 6kbps !!!!!!!!!!! I have worked out the STM issues, and a 192kbps upload stream for 1 hour is approx 85MB. The daytime limit for upload is 1400MB. Even IF I did exceed the limit, the upload speed should be 'throttled' by 75% which should still leave me with enough upspeed to stream, no way should it be as low as it was - 6kbps. I have phoned demending to speak to someone higher than the indian call centre staff to discuss this issue but am constantly refused. This morning my speeds are back to 19890 / 700. Virgin Media is crap, they are blatantly lying about the throttle issue, and you can never speak to anyone who has the real answers to your questions. After 6 loyal years I have had enough, I am leaving.