Quote:
Originally Posted by frogstamper
I think most people accept nowadays that there are very few truly "unlimited" ISPs out there, personally I feel VM should bite the bullet and stop claiming they have an unlimited service.
Obviously people are aware you can keep downloading at the reduced speed, but that's not the point, people are already paying a premium to be with VMs fiber optic service, so when they pay for a 20mb service they expect to get 20mb, not 20mb for half hour then a 5mb connection.
Of course you are not getting a unlimited service at the speed you pay for, VM are playing semantics, personally I'd prefer a set limit each month at the speed I pay for then if I exceed this it costs me, a far more honest policy.
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You could say that is what i have moved to, while with VM I never knew just how much was downloaded or uploaded. Witht hem blocking the modem I couldnt use the most accurate system to check with more than one PC using the network.
Now they do it for me I kow what has been used daily, plus a running total for the month. Once month is up it moves over to historical list and starts all over again. Total peace of mind plus caps to stay inside if you go over depending on how much you could get billed for it. But! it is all in the customer control panel where you can login in and check, all transssparent not hidden away truting they wil let you know before they choke your speed down.. Another plus since i moved to ADSL I no longer drop to 512k at peak times, speed is very consistant and if I go over my cap the speed stays consistant I just get charged for over use. I have to say VM would need to learn to be more open, honest and trust the customers more to aow them chance to observe their usage they canot learn to control the download urges if they are kept in the dark at what they are downloading...