Quote:
Originally Posted by demented
I got the same thing more or less a few days back, don't know whether it means anything at all. I'm on the old Surfboard 3100
SW Download INIT - Via Config file cm-4096-384
Attempting Unit Update
Motorola CM certificate required
Missing CM Cert Upgrade TLVs.
CM Cert Upgrade Enabled. Initiate via SNMP
4-Error X501.28 Unit Update - Not updating. This image is not for this platform.
4-Error E107.0 SW Upgrade Failed after download - Incompatible SW file
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That modem is rather old and tired, and not truly capable of keeping up with the faster speeds now available, they had 512kb when that was issued, ring Tech Support on the number below and get it swapped.
Motorola 3100
From October 2000 Customers could also use the Motorola 3100. It is Docsis only (so will not work reliably if at all, on the parts of the network that use Eurodocsis). The 3100 models was Ethernet only, and Motorola soon introduced a model with USB as well, the 4100 (see below).
The Motorola 3100 does not support 10 or 20Mbps Tiers of Service
Tech Support is open 24/7 on the numbers below.
For help with your TV or Phone and for Broadband Technical Support:
Call Product Support/Faults on 151 option 3 from your Virgin Media Phone. It's absolutely free.
Or call 0845 454 1111 from any other phone line.