Thread: Virgin 4Mb to upgrade to 10Mb February - Summer
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Old 21-08-2008, 12:13   #1566
demented
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Join Date: Jan 2008
Location: Sheffield
Services: 4Mbs, V+, XLtv + premium channels.
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Re: Virgin 4Mb to upgrade to 10Mb February - Summer
Quote:
Originally Posted by phillip_d View Post
In SW London too. Still nothing. In my modem log, it shows SW Download INIT - Via Config file cm-4096-384, then SW upgrade Failed after download - Incompatible SW file. Is this the modem rejecting the speed upgrade? Should I call Tech Support? Or am I clutching at straws....

TIA

Phil
I got the same thing more or less a few days back, don't know whether it means anything at all. I'm on the old Surfboard 3100

SW Download INIT - Via Config file cm-4096-384
Attempting Unit Update
Motorola CM certificate required
Missing CM Cert Upgrade TLVs.
CM Cert Upgrade Enabled. Initiate via SNMP
4-Error X501.28 Unit Update - Not updating. This image is not for this platform.
4-Error E107.0 SW Upgrade Failed after download - Incompatible SW file
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