Quote:
Originally Posted by Boabyboy
Hi Allsorts111,
Looking at the Cable Modem's configuration settings that you provided shows that the signals are fine for EX-Telewest Blueyonder network. A test to see if there are issues with you line is to do a Ping test to the Default Gateway.
1. Press and hold the Windows Icon on the Keyboard (Usually at the bottom left hand side next to CTRL)
2. Then press the R key to bring up the RUN box.
3. Type in the word command.com in the RUN box and press Enter or OK.
4. A black box will appear.
5. Type within the black box: ipconfig then press Enter on keyboard.
6. Found out what is the Default Gateway is?
7. Then type in the black box: ping_-n_100_(82.121.62.1) then press Enter. (Bracket is an example of an IP address and please dont put a bracket within the Ping command and _ underscore mean a space between the letter.)
8. Watch the ping repsonses and at the end of 100 pings will give you a report on the received, sent and packet loss of you connection to the default gateway. If you are losing packets, then there is a problem with your VM cable connection providing that you dont have any open running programs in the background/spyware,etc.
9.Let us know how you got on?
Hope this helps.
Boabyboy
P.S To make it easier to copy and paste. Just when you about to type the Ping command. Type this instead: ping_-n_100_(DefaultGateway)_>_c:\ping.txt then press Enter. Once the blackbox has finish complete the request. Check your C:\ drive for the text file called Ping.txt. Copy and Paste the result when you are ready.
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Thanks. Although I have done Ping tests time and time again and sometimes I get packet loss but most of the time there is no packet loss. Virgin told me that there was a problem with their "server receiving a low frequency" (which someone where later established that to be porkies) and many told me that there has been "a high TX load" since June,-when I started getting these problems.
I would like to express my thanks to everyone here and the staff here but also all the customer service staff based within the UK who have helped me with this issue. It seems to be resolved now but im hoping that the issue does not resurface soon.