to Cable Forum.
Sadly, sometimes network faults *can* take that long to fix, but you do need to keep on top of this and be sure that really is the issue. Sometimes some CSRs will tell you anything just to get you off the phone. Sad but true.
Keep phoning them each day and asking them what the problem is. Keep a written note of what they tell you and any promises they make. And when the service does eventually come back on, badger them like hell to get a rebate on your bill, because they certainly won't give you one if you don't ask!