Originally Posted by allsorts111

After all my recent phone calls I can say that I am fed up of the lack of professionalism, training and honesty of Virgins support staff based in India. However, the same cannot be said about those of all the departments (that I have had the pleasure speaking with) in the United Kingdom.

My internet seems to be working correctly now and I wanted to call Virgin and cancel my ticket,- as the case is being dealt with in Liverpool I wanted to talk to someone directly there about how the issue had been concluded and to thank them.

Although, my call was answered by someone in India. So, I asked if I could be put through to Liverpool and was told "80% of the calls are outsourced to here in India" I replied by informing them that I was instructed to call Liverpool if I needed any further assistance with my ticket, to my surprise "okay one second I will transfer you".

She told me she could not and once I told her about my issues she did, - why would she say one thing and do another?

So, you dont actually have to talk to people who cut you off, dont put you on hold and leave you hanging on the phone and people who simply don't have the training to do themselves justice..

Originally Posted by allsorts111

When I called (the first time) Signal to noise was apparently high but the rest are, according to Virgin,- normal.

Frequency 331000000 Hz Locked
Signal to Noise Ratio 40 dB
Power Level 8 dB

Channel ID 1
Frequency 25800000 Hz Ranged
Power Level 42 dBmV