http://www.cableforum.co.uk/board/12...n-useless.html
Your going dowm the long road of "passing the problem around" and no one actually knowing what is going on. My fault number has not been updated for weeks!
If Virgin are saying that there is a problem which is not with your equipment then you'll simply have no choice but to keep phoing to check on the status of the fault fix.
Have you connected the modem directly to any of these devices? Otherwise, your simply going to be without a proper service unless they fix it; which has not happend here!!!