Quote:
Originally Posted by Techiedog
Yeah, like I said, they guy who finally sorted it worked it out immediately. I think most of the problem was that no one listened to the symptoms before launching into the reboot cycles and also not knowing the difference between the Internet and the Web - if Web pages were loading the everything was OK apparently. One tech support guy told me that I had a blockage which he just "sent some signals" to clear, another told me that I had to take my router into a different room because it was "causing interference" despite the fact that my Mac was plugged directly into the modem and the router was unplugged from the mains.
|
They are truly annoying, the "Logical Reboot" brigade because most callers assume we will go through that reboot cycle as if we are on autopilot.
IF I ask you to reboot I explain why first, or if I can see the modem with my online tools then I will reboot it if required and tell you that I am doing so.
The is so much garbage that some agents ask people to do it almost comes into the realms of urban legend.