Quote:
Originally Posted by whydoIneedatech
It is depends who you speak to on the phone as to what setup they use on their computer, different techs have different setups and therefore have access to different information. It what that person feels comfortable with using.
It then depends who you get answering the call and the steps they are willing to undertake to to get a resolution.
The is no easy answer as I am not on the other end of the phone.
They always have the option of escalating the fault to 2nd line or another department.
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We'll she was asked to transfer me to him and I was told that he would assist me further. However, he asked me to download a game demo from a Virgin Server asked the speed at which that was being downloaded and then stated that there is no problem! I responded with "yes, but Im still not able to load webpages correctly- is there any chance of looking into that" he then said "uha" and then I got the "the other person has cleared". Again, he was from somewhere not in the UK...
Im still having these issues now, im having to copy and paste my text here incase it fails to load the next wepage and throws me off for half an hour!