Cable Forum - View Single Post - Happy yet annoyed and confused-VIRGIN ARE USELESS!!

19-08-2008, 23:05

It is depends who you speak to on the phone as to what setup they use on their computer, different techs have different setups and therefore have access to different information. It what that person feels comfortable with using.

It then depends who you get answering the call and the steps they are willing to undertake to to get a resolution.

The is no easy answer as I am not on the other end of the phone.

They always have the option of escalating the fault to 2nd line or another department.

19-08-2008, 23:05	#4
whydoIneedatech Guest Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles Posts: n/a	Re: Happy yet annoyed and confused-VIRGIN ARE USELESS!! It is depends who you speak to on the phone as to what setup they use on their computer, different techs have different setups and therefore have access to different information. It what that person feels comfortable with using. It then depends who you get answering the call and the steps they are willing to undertake to to get a resolution. The is no easy answer as I am not on the other end of the phone. They always have the option of escalating the fault to 2nd line or another department.