[albert14]

hi all,

thanks for all your input into my problem but i think its all sorted now.

Two engs came, checked the cable from the green box into my house and said that it was not up to virgin standards and they will have to replace it, they said the cable was cut in half and held together by tape so the they were not joined properly.

i was at work while they came round and my gf was at home dealing with them. she said they were really helpful and know exactly what was wrong and didnt try to fob her off.