[ccarmock]

I'll give them a call tomorrow to find out what I need to do...

here is the trace

Tracing route to ebill.telewest.co.uk [62.30.31.73]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.10.1
2 23 ms 19 ms 10 ms 10.89.0.1
3 17 ms 10 ms 33 ms nmal-geam-1-v15.network.virginmedia.net [62.30.2
42.97]
4 142 ms 208 ms 210 ms osr01croy-tenge72.network.virginmedia.net [62.30
.242.37]
5 57 ms 18 ms 32 ms gsr-hsd-gw1-ge1400.network.virginmedia.net [62.3
0.242.70]
6 18 ms 19 ms 19 ms rabat-pos100.network.virginmedia.net [194.117.13
6.157]
7 22 ms 38 ms 17 ms ebill.telewest.co.uk [62.30.31.73]

Trace complete.