[DJ_Nik_Gnashers]

Following on from the previous post by me:
Today an engineer came. My connection speeds were normal when he came but I explained that it was sometimes normal speeds then suddenly my upload dies to almost nothing (less than 30kbps). I also told him the problem affected other ppl in my street.
He was convinced my old silver Ambit modem was the problem, and so fitted me a new black virgin media modem.
He did a speedtest which showed my speed was correct, then left my house. 10 mins later I did a speedtest using the same site he had used, and guess what, my upload had died down to 6kbps !!!
I phoned virgin explaining I had no phone credit and could they phone me back. The guy took my number then after waiting for 10 mins I realised I had just been fobbed off again, so I phoned back again. A different person answered and said they were not allowed to phone me back !
I explained the engineer had left 30 mins ago after fitting a new modem and that my upload speed had gone down again, and was told that a 'manager' would phone me back within 2 hours.
I am still waiting..............

Customer service ????????????

EDIT : 3 hours later and just as I expected no phone call. Pathetic customer service just fobbing me off like they have been doing daily for a week. Anyone reccomend a better ISP with 512kbps upload ??

Speedtest results / time of test...
8am - 493kbps
10:20am - 274kbps
10:50am - 344kbps
11:30 - 6kbps !!!
1:20pm - 211kbps
2:00pm - 55kbps