Quote:
Originally Posted by Mad Ad
If they had adequate infrastructure to let us all download when we liked they wouldnt need to 'ensure a better service' using awful mechanisms such as STM
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...totally agree and surely this is the point. Having read the OP's posts - he does make *some* valid points.
STM is entirely a problem of Virgin's own making. Not only is it entirely unnecessary, it's also badly implemented.
- Virgin choose to advertise an unlimited service
- Virgin choose the bandwidth bandings that they wish to retail - no one has forced the current tiering structure on them. They could, for example, have stayed with a 2,4,10 meg structure. By increasing the tiers - they increase demand - and the need for STM.
- Virgin implement STM without any system in place for notifying the customer that they have exceeded the limits, thereby negating any behavioural change effects that the STM might have encouraged.
- Virgin does not give customers access to any system that would allow them to monitor the bandwidth they have used.
Frankly I'm surprised that no consumer organisation has chosen to challenge Virgin through the courts on this. Frankly to have an arbitrary usage limit dictated by Virgin, without providing customers with a way of measuring their usage against the limit is so nonsensical I can't imagine it would ever stand up in court!