[JonnyBoy]

A few days ago I decided to upgrade from the Medium to the Large Broadband package. I received the e-mail from Virgin Media to confirm the order and was informed that it would take up to 48 hours to process.

48 Hours expired earlier this afternoon, and I still had not the e-mail from Virgin Media to confirm I was upgraded. I telephoned customer services to enquire as to why I had not received the email to confirm my broadband had been upgraded within the timescale they had set.

I was told that my broadband had been upgraded, I said that this was not true because my speeds were exactly the same as a week ago, ie 1.7MB
and confirmed that I have rebooted the modem. I was told to ring the faults department by this clueless chap.

I tried ringing the faults department, explained my situation, was told by another clueless operative that I was through to the wrong department and was cut off. I have also e-mailed Virgin Media support without any success. I later rang again and was told the same story, and still my speeds are the same as the Medium package.

I seem to be running out of options as a) Virgin will not respond to my emails and b) I am getting nowhere with their call centre.

Is there anybody out there can help. Many thanks.