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Paul K · 14-08-2008, 13:54

Are you in the front socket or do you have a test socket you can try?
If it works in the hidden test socket then it gets sticky trying to get it fixed. Do you pay sky line rental or BT? Usually the provider only takes responsibility up to and including the test socket. Past this socket is the customers personal equipment and unless it was fitted by BT/ Sky etc within the last 12 months it becomes the customers issue to sort out. If its just a loose connection you can try a new face plate if its a split NT5E that detaches from the test socket itself.

14-08-2008, 13:54	#3
Paul K Inactive Join Date: Jun 2003 Location: Essex innit Age: 51 Services: Sky HD + 16Mb ADSL BT Telephone Posts: 15,735	Re: no ringing tone inside the house Are you in the front socket or do you have a test socket you can try? If it works in the hidden test socket then it gets sticky trying to get it fixed. Do you pay sky line rental or BT? Usually the provider only takes responsibility up to and including the test socket. Past this socket is the customers personal equipment and unless it was fitted by BT/ Sky etc within the last 12 months it becomes the customers issue to sort out. If its just a loose connection you can try a new face plate if its a split NT5E that detaches from the test socket itself.