[AdamD]

Indeed
I Gave them a call on their sales phone number on the website (I'm on BT, so 151 doesn't work)
I explained that I'd placed an order and hadn't had any confirmation through and nothing arrived in the post
She took my name/postcode and house number and said there was nothing in the system (figures)
So asked if I wanted to order over the phone, I said no thanks I'll order later
So I ordered again via the website (Sorry but I hate dealing with people over the phones heh)
But this time, I called the next day, as again I hadn't received any confirmation email
Then I was told there was an outstanding balance from when I had VM previously (....er.), of £2.32 and that's why the order never went through
Now, why couldn't they amend my bill with that amount? or CALL me to tell me that?
So she took my debit card/bank details over the phone to pay that off, then said she'd call back the next day (13th/Wednesday), as it takes 24 hours to remove the "block" on the account
Of course, no one called
So now I'm going to call them today...again