Quote:
Originally Posted by Thunderballs
They dont make the rules up. The day we let companies make up the rules by which we are all governed will never come.
Can I suggest that some of your relatives gave their lives for the freedom we enjoy under the law of this great country of ours.
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Someone appears to be lacking perspective here. You are acting as if Virgin are trying to annex the country. They are not. They have denied you service.
As for them denying you service, it's simple: You use their network, you agree to obey their rules. You disobey those rules, and Virgin can, if they so desire, refuse to provide service.
I am no expert, but I believe the law goes some way to protecting VMs right not to provide service to you. In fact, as far as I know, the ONLY telecoms company with a legal obligation to provide service is British Telecom, and even they are only obliged to provide a line to the house.
You claim they have had no time to investigate. What's to investigate? You swore in an email and, apparently, on a voicemail (which in itself is enough to get you refused service assuming you actually did it). They have the email, which was presumably forwarded to whoever did the investigation.
I have to admit, assuming this is your first time and that you didn't leave an offensive email, that I'd consider disconnection a little harsh. I personally think they should have written to you first and then disconnected if you continued.