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Thunderballs · 13-08-2008, 15:46

I would expect them to not have been able to complete an investigation from start to finish on a Saturday and write the letter.

I have another letter from them where a similar thing has happened.

Sending me postdated letters that they dont refer to in conversations i have with them after the letter is dated but before it is received.

I dont think I am being pedantic suggesting a complaint filed on a Saturday with the ispa and apparantly investigated and replied to the same day by VM and a different person and department to htose involved is a little circumspect.

The letter also disregards the ISPA process in so far as it says "the matter is now closed" and there is at least one more stage in the dispute resolution process before "deadlock" is declared and it goes further under the ISPA complaints procedure.

13-08-2008, 15:46	#108
Thunderballs Inactive Join Date: Dec 2005 Posts: 53	Re: Disconnection for abuse I would expect them to not have been able to complete an investigation from start to finish on a Saturday and write the letter. I have another letter from them where a similar thing has happened. Sending me postdated letters that they dont refer to in conversations i have with them after the letter is dated but before it is received. I dont think I am being pedantic suggesting a complaint filed on a Saturday with the ispa and apparantly investigated and replied to the same day by VM and a different person and department to htose involved is a little circumspect. The letter also disregards the ISPA process in so far as it says "the matter is now closed" and there is at least one more stage in the dispute resolution process before "deadlock" is declared and it goes further under the ISPA complaints procedure.