Originally Posted by Thunderballs

Well the story has taken another turn becasue I got another letter from virgin today in response to my complaint to the ISPA.

This is the second letter i have from VM on this where the date on the letter and the postmark and day I received the letter are significantly different.

Essentially the letter i have is dated the same day I filed my compliant to the ISPA - Saturday 9th August. It is postamarked 11th August and I received it today.

It is from someone in their Wythenshaw office but the ydont include a job title tel number and their is no department.

Basically it just says I am in "clear breach of their Terms and Conditions - Section D in General and subsection 4 in particular. You were also in breach of our Acceptable Use Policy - Sections 2, 3 and 9 wit hparticular reference to 3.4"

I have writtne back (funnilty enough) and anyone who is vaguely interested can look up those clauses.

Substantially the yare simply citing their right to terminate if a breach occurs but not specifically detailing what has been breached. Notably Section 9 of the AUP deal wit hemail and this letter does detail a subsection or subsections of that email clause I have apparently breached - which you might reasonably expect them to do given this relates to an email.

Anyway I suspect this fella is going to the Small Claims court where i will be asking for someone that knows about the law to have a look at it and decide if it was lawful for VM to terminate my contract on the basis of this email, and whether or not they should have given me 30 days notice.