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raycable · 12-08-2008, 21:50

Thanks Yoz for the support i think there are many pro VM users here im shocked that there are all so happy! Would just like to say VM CS contacted mem today and asked why i was going I told it was due to very poor cs, vm lies and really sick of how i have been scammed as a internet user.

This chap was actually considerate and helpful in that he wanted specifics why i supplied. One instance when i contacted VM and got the "we record this call for training etc" blah blah but everytime i contacted VM techncial support they didnt hacve a clue as to where the call log was. Finally i recorded the telephone conversations with me and VM CS and support staff and when i told i was doing this so i had a record of the faults and query's to prove to them whats been said they cut me off! pronto.

I understand that as i didnt have there employee's permission then i was in breach of data protect! but where is VM request to me? and when i asked for transcriptions of the call they said we dont record all conversations which infact they do. Anyway back on speaking terms with them they have given me a free upgrade for 12mths to 20mbit due in part to all the hassle ive had with faults and outages etc "ALOT" fibre optic i think not.

So im going to do the following see if i can get a good service from them a second time round

1. No downloading 4-9pm just surf

2. Manage my internet better - any good utils out there what about wifi routers can this be done through my hardware

3. Monitor VM DL/UL outside of the 9-4pm not going to dl anything for a couple of days to see if this auto capping system is doing something it shouldnt be

VM is going to have to work hard to keep my custom 21 century digital network is out OCT 2009 in my area this will be open to 3rd party isp i.e O2,Be,SKY etc so the market is going to get tougher which means prices will fall as ISP compete. The uk BB market is almost at saturation so there little new ISP-BB business out there just wish the general public was a s informed as you lot here on the forum thanks...

12-08-2008, 21:50	#30
raycable Inactive Join Date: Feb 2008 Posts: 9	Re: Viginmedia Are Broadband Scammers Thanks Yoz for the support i think there are many pro VM users here im shocked that there are all so happy! Would just like to say VM CS contacted mem today and asked why i was going I told it was due to very poor cs, vm lies and really sick of how i have been scammed as a internet user. This chap was actually considerate and helpful in that he wanted specifics why i supplied. One instance when i contacted VM and got the "we record this call for training etc" blah blah but everytime i contacted VM techncial support they didnt hacve a clue as to where the call log was. Finally i recorded the telephone conversations with me and VM CS and support staff and when i told i was doing this so i had a record of the faults and query's to prove to them whats been said they cut me off! pronto. I understand that as i didnt have there employee's permission then i was in breach of data protect! but where is VM request to me? and when i asked for transcriptions of the call they said we dont record all conversations which infact they do. Anyway back on speaking terms with them they have given me a free upgrade for 12mths to 20mbit due in part to all the hassle ive had with faults and outages etc "ALOT" fibre optic i think not. So im going to do the following see if i can get a good service from them a second time round 1. No downloading 4-9pm just surf 2. Manage my internet better - any good utils out there what about wifi routers can this be done through my hardware 3. Monitor VM DL/UL outside of the 9-4pm not going to dl anything for a couple of days to see if this auto capping system is doing something it shouldnt be VM is going to have to work hard to keep my custom 21 century digital network is out OCT 2009 in my area this will be open to 3rd party isp i.e O2,Be,SKY etc so the market is going to get tougher which means prices will fall as ISP compete. The uk BB market is almost at saturation so there little new ISP-BB business out there just wish the general public was a s informed as you lot here on the forum thanks...