[Yozzer]

The first post in this thread by Raycable is actually correct in his major assertions, missed sadly by many of the contributers to this thread. The ability to complain via a proper process which should end up with customer satisfaction has been eroded, not just with VM, but with many other service providers. I have a rough justice type site, and get emails from all sorts of people about all sorts of problems, but the bottom line is always the same. The processes that should take you to a point of fair arbitration has been dismanteld, leaving people angry and frustrated. This includes other cable companies, not just VM, Gas and Electric suppliers, Legal services, Local Government Ombudsman, the list is endless. It enables companies and official bodies to now know that at the end of the day you have only two choices if you feel you have a valid complaint, walk away and try somewhere else, or eat humble pie and stay where you are, real action is rare unless it puts money in the coffers of those in high places.
Until we once again have proper avenues to persue complaints, with Obudsmen, our MP's, and the bodies that are supposed to monitor services, the situation will not get better. Anyone who has tried to use the higher level complaints processes outside of the big companies will know what I mean.
If you are happy, stay where you are, if you are not, check first you are not going from the frying pan into the fire, and if you think this post is waffle, just try phoning someone outside VM to complain if you feel you have been duped!