Quote:
Originally Posted by HamsterWheel
No, back in the real world all they've done is test a bit of new software.
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This should nopt have been tested on customers without informing them that BT would be doing tests.
The fact T told a customer who noticed he had spyware on takes the trust out for BT. The fact BT have stopped talking to customers doesn't help.
You test new software not at the expense of customers, when a customer ends up buying new equipment then BT has place a finacial loss on a customer due to their covert, stealth, economy of the truth.