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SMG · 11-08-2008, 23:45

I agree Virgin do mislead customers. When I changed my package in, Feb / March this year, I was told I would have a 10 meg connection. Only after checking (4 meg) did I contact them to complain.

I was fobbed off with the usual "you must have misunderstood cos our operators are trained professionals etc".

However, as bad as their billing & customer services are, the service is quite consistent. For the money, its not bad. I have heard horrendous stories about ADSL. I am a heavy surfer / light downloader,

11-08-2008, 23:45	#15
SMG cf.mega poster Join Date: Jun 2006 Location: S*it Creek, Salford. Services: Sky TV, B/Band. Posts: 1,523	Re: Viginmedia Are Broadband Scammers I agree Virgin do mislead customers. When I changed my package in, Feb / March this year, I was told I would have a 10 meg connection. Only after checking (4 meg) did I contact them to complain. I was fobbed off with the usual "you must have misunderstood cos our operators are trained professionals etc". However, as bad as their billing & customer services are, the service is quite consistent. For the money, its not bad. I have heard horrendous stories about ADSL. I am a heavy surfer / light downloader,