Originally Posted by TechAGNOSTIC

Thank you for your suggestions rtj70 and whydoineedtech.

I tried your suggestions but unfortunately nothing happened.

I did manage to access the router page on my laptop but I'm so confused right now, I couldn't tell you how. I'm pretty sure that I still had the usb connection running between modem and desktop comp.

I called customer service again, trying to unplug everything and restart internet connection with ethernet cable, as is the goal. Comp does not react when modem is connected via ethernet link.

Searched on dell website to update any missing drivers - sm controller was missing, as was usb controller. Found the required devices and installed them. I installed them in the order specified by site and now my device manager has no branches flagged as incomplete or non functioning.

Tried your posts again but still nothing.


Aghhh (bashes head against wall)!