Quote:
Originally Posted by babybob
bump, anyone or will I have to try and get a call center person to find an answer on their script (not!)
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Call VM when every thing is up and running. Explain the poroblem to them and let them check the line/modem. Then start a download and wait till you lose the connection and then ask them to check the line/modem again. They will see that the modem is down and arrange for a person to check it out.
I had a similar problem, as soon as they could see the modem was down they arranged for my modem to be swapped and it resolved the issue. At the very least it will be another item to remove from the possible causes list
