Quote:
Originally Posted by Dephormation
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Interesting to see they are now reverting to that wonderfully vague word "soon" instead of Gavin Patterson's AGM promise of a couple of weeks, (nearly four weeks ago) or earlier "three weeks" or "before the end of the month" or "BT plans technical trials of BT Webwise in April 2008" (the
current public advice on the
BT Webwise FAQ - and yes -I have pointed that out to them regularly, but they just don't care - and anyway they don't listen to a mere customer, even if he is pointing out embarrassing mistakes on their own web pages - or the earlier support statements "trials have already started (March 2008).
The incompetence of this organisation is truly staggering. To make one careless announcement, may be considered unfortunate, to make a whole series through an entire calendar year can only be regarded as corporate incompetence of the highest order. (Apologies to Lady Bracknell)
Presumably someone has management responisibility for this two and a half year ongoing foul-up, yet there are very basic things still embarrassingly WRONG.
How many BT executives does it take to change a light bulb?
"The light bulb has been fully tested, and presents no difficulties, it is inserted into the socket, and we do not feel that it is necessary to replace it. Extensive tests have been done to ensure that the light bulb is fully inserted in the socket, and that it is the correct light bulb for the fitting in question. We have sought, er, obtained, necessary electrical adv... er opinion, and are planning to replace the lightbulb soon. According to our helpdesk the lightbulb has already been replaced, but according to our press officer the light bulb will be replaced soon. Our Director, Value Added Lightbulbs, is available for lightbulb replacement media interviews, and our Lightbulb FAQ (updated 2/04/2008) gives up to date information on current lightbulb changing parameters. Actually we prefer the dark, as many of our activities do not look good when the lights are on. Extensive unpublished research conducted amongst our customers, indicate that many of them spend at least 8 hours a day in the dark, and prefer to sleep with their eyes shut, and therefore we feel that leaving the lightbulb as it is, will give them an enhanced obscurity and darkness experience. Thank you for letting us intercept your connection."