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raycable · 11-08-2008, 11:53

Hi all just thought i would let everyone know my story! Three weeks ago decided to downgrade for 20mbit to what i was told by VM customer services would a 10mbit VM BB line. I thought the prices i was paying for VM-TV,Phone,BB was high and money is a little tight at the moment. So after downgrading i notice that my speed was 4mbit? and was being capped from the 12miday to 12midnight and not 4pm-9pm. Also folks and this is the main point i have found out that while VM says UNLIMITED BB you cant download unlimited at your BB speed they shunt you down to 990k or even less if your still using P2Papprx 14k DL 20k UL.

VM did all this without even telling me what they where doing Im still in the dark as to when my area will get the 10mbit free upgrade - liverpool have been told semptember but a friend of mine works for VM he asked and tech support said end of the year! I have been constantly lied to by VM CS, ill- mannered staff. I underastand that we need to employ internet capping but i dont see why i should be paying for something that says unlimited when infact it is not! The USA dont have this, VM should have say 500gb DL cap i could understand that but not the sly way theyre doing things now, and we inthe UK still pay top $ for typical ***** england country is just full of scams as there no real industry left here in this crap country. And there are no solid consumer laws to protect us from companies that do things like this.

Oftel are a joke when dealing with individual consumers, no nobody wants to know and its are own fault for letting these gits get away with it. If you want to leave VM without getting early end contract bill then tell VM CS that you have been mis-sold your package and bring up the point of BB packet shaping they wont like that. VM is seeking to throttle the net here inthe UK for its own services which you will pay alot of money for best way to hurt this company is to leave it as i have done sep 1st end contract going back to a constant 4mbit adsl2 for 12mths then onto 02 or BT 21century Network 2009 as for VM tv and phone they are dear and most of my content i watch through the net so im saving from a Ã‚Â£500/yr bill to Ã‚Â£170 and i get my old BT line back into the house for free.

PEOPLE TELL YOUR FRIEND FAMILY WHAT VIRGINMEDIA IS DOING YOU THINK YOUR GETTING A GOOD SERVICE YOUR NOT EXPENSIVE AND SLOW BB MY ARSE......................EX VM Customer - Liverpool

11-08-2008, 11:53	#1
raycable Inactive Join Date: Feb 2008 Posts: 9	Virginmedia Are Broadband Scammers Hi all just thought i would let everyone know my story! Three weeks ago decided to downgrade for 20mbit to what i was told by VM customer services would a 10mbit VM BB line. I thought the prices i was paying for VM-TV,Phone,BB was high and money is a little tight at the moment. So after downgrading i notice that my speed was 4mbit? and was being capped from the 12miday to 12midnight and not 4pm-9pm. Also folks and this is the main point i have found out that while VM says UNLIMITED BB you cant download unlimited at your BB speed they shunt you down to 990k or even less if your still using P2Papprx 14k DL 20k UL. VM did all this without even telling me what they where doing Im still in the dark as to when my area will get the 10mbit free upgrade - liverpool have been told semptember but a friend of mine works for VM he asked and tech support said end of the year! I have been constantly lied to by VM CS, ill- mannered staff. I underastand that we need to employ internet capping but i dont see why i should be paying for something that says unlimited when infact it is not! The USA dont have this, VM should have say 500gb DL cap i could understand that but not the sly way theyre doing things now, and we inthe UK still pay top $ for typical ***** england country is just full of scams as there no real industry left here in this crap country. And there are no solid consumer laws to protect us from companies that do things like this. Oftel are a joke when dealing with individual consumers, no nobody wants to know and its are own fault for letting these gits get away with it. If you want to leave VM without getting early end contract bill then tell VM CS that you have been mis-sold your package and bring up the point of BB packet shaping they wont like that. VM is seeking to throttle the net here inthe UK for its own services which you will pay alot of money for best way to hurt this company is to leave it as i have done sep 1st end contract going back to a constant 4mbit adsl2 for 12mths then onto 02 or BT 21century Network 2009 as for VM tv and phone they are dear and most of my content i watch through the net so im saving from a Ã‚Â£500/yr bill to Ã‚Â£170 and i get my old BT line back into the house for free. PEOPLE TELL YOUR FRIEND FAMILY WHAT VIRGINMEDIA IS DOING YOU THINK YOUR GETTING A GOOD SERVICE YOUR NOT EXPENSIVE AND SLOW BB MY ARSE......................EX VM Customer - Liverpool