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Thats weird - I am getting D/L speeds of around 3.9mb so its definately more than 2mb! Is that possible?
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Quite possible, I used to crank them up to 10Mb easily back about eight years ago during testing. However, they're not especially reliable at that speed, and the general line of thinking is that if you can the broadband on the STB you have one less thing to test* - it's not like cable modems are anywhere near as expensive as they were in 2000.
* Hence new software gets through testing faster and we fix bugs quicker...
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My immediate issue is about getting past the provisioning screen when on wireless - can this be related to a STB issue?
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As for the actual issue, I can only assume the NIC cloning isn't working in some way. I'd like a look at it remotely if possible, though.