Quote:
Originally Posted by Joxer
Some STB will handle more than 2MB - but you need a modem for 10.
---------- Post added at 20:00 ---------- Previous post was at 19:59 ----------
Should have noticed that it was an STB earlier - toomuch wine.
|
You would be better calling up Customer Services and asking for an upgrade to a Stand Alone Cable Modem as with your present STB box you can only receive 2Mb/6Mb depending on which model, but with a SACM you can upgrade if you wanted to 20Mb, plus you would get a better connection.
The should be quite happy to upgrade you as the company would prefer all customers to swap to SACM.
Call Customer Care not Faults because they would have to transfer you as they cannot change your account.
Customer Care - 150 (Options 1 then 3)