Quote:
Originally Posted by turkeytickler
Thats weird - I am getting D/L speeds of around 3.9mb so its definately more than 2mb! Is that possible?
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You would be better calling up Customer Services and asking for an upgrade to a Stand Alone Cable Modem as with your present STB box you can only receive 2Mb/6Mb depending on which model, but with a SACM you can upgrade if you wanted to 20Mb, plus you would get a better connection.
The should be quite happy to upgrade you as the company would prefer all customers to swap to SACM.
Call Customer Care not Faults because they would have to transfer you as they cannot change your account.
Customer Care - 150 (Options 1 then 3)