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I have recently upgraded from 2mb to 10mb
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connected by PC direct to my STB
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We don't offer 10Mb through the STB, you should get a separate cable modem, so I suspect some screw up has happened somewhere. You probably ought to ring up and enquire politely when your nice new modem will arrive.
If you PM me the STB MAC address I can check to see if it's got 2Mb, 10Mb or nothing on it (yes, I'm staff).