Hi bruce, seems you do have a few issues ehh
ok firstly what modem are you using ntl 200 , vm 255/256 ? etc
goto
http://192.168.100.1/ root root if required
check signal levels namely these 3
Downstream Receive Power Level : -1.5 dBmV nearer it is to 0 the better
Downstream SNR : 33.7 dB around the same ideal
Upstream transmit Power Level : 48.5 dBmV below 50 best
there my levels on 20mb 256 modem
also try using the tcp optimizer see if it helps has for me personally
http://www.speedguide.net/files/TCPOptimizer.exe
see the documentation for how too use if needed
http://www.speedguide.net/tcpoptimizer.php
finally try some speedtests
one is here at CF ^ above
http://www.cableforum.co.uk/board/speed.php
another is at
www.speedtest.bbmax.co.uk [personal fav]