Quote:
Originally Posted by whydoIneedatech
You would be better calling up Customer Services and asking for an upgrade to a Stand Alone Cable Modem as with your present STB you can only receive possibly up 6Mb depending on model, but with a SACM you can upgrade if you wanted to 20Mb, plus you would get a better connection.
The should be quite happy to upgrade you as the company would prefer all customers to swap to SACM.
Call Customer Care not Faults because they would have to transfer you as they cannot change your account.
Customer Care - 150 (Options 1 then 3)
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Bizarre, I tried calling today and I was told that they could send out a modem by post for free, but I would have to pay £30 for an engineer to come out and fit it if necessary, which I believe would be required as the cable will need splitting, right?