What's it to do with Virgin on what you put on e-mails on Hotmail or Gmail? Surely Vrigin should spend more time moderating their own email service?
I can understand though, as it was his broadband but surely Virgin have had to do some IP tracing or something through Hotmail?
And Virgin demanding an apology? I could understand them saying they will cancel your services but them demanding an apology, it sounds like two boys in the playground with the headteacher to me