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Originally Posted by Thunderballs
Their letters hold me specifically responsible for the email and requitre an admisson and apology for breaching contract becasue of the email.
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And yet in your original post you said:
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"due to the highly offensive message that was left by yourself on our voice mail "can you please tell [EDIT:Name Removed]to go F""K himself" following our communication with you, we now require a full apology and retraction from you.
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You are held responsible as the account holder, something you seem to want to ignore given the times you've been reminded of that here.
All the assumptions I am making is based on your original post, but correct me if I am wrong.
As I see it you were warned for an offensive email, with a threat of further action if you continued. Whethr that was right or wrong can be debated till the cows come home, and frankly I couldn't care less.
Someone, not you apparently,called VM, pretended to be you, said they were so-and-so and that the edited person can go "f... himself". Now OK I may be assuming wrongly that they also gave some clue as to who's account this voice was connected too, but it seems too much of a coincidence?
Apparently, some days later you found your services suspended, and after a contracted "discussion" with that team in VM you opened a piece of junk mail from Virgin explaining why you had been suspended, I bet in part was for the offensive voicemail. I am not sure from your post if it was for further abuse, or this mysterious impersinator telling VM staff to go forth etc.
Are those the correct chain of events, or have I completely fudged your O/P?