Quote:
Originally Posted by Toto
Oh for crying-out-loud Andrew! 
The guy gets a warning email for an offence of Virgin's T&C's, and the VM team responsible get a voicemail from someone claiming to be the guy, and to the person sending him the warning he tells them EFF OFF!
How did they assume it was him, because he must have quoted some sort of reference to himself, possibly a reference number? I suspect the real issue here is that he, the O/P, is not giving us the whle picture and garneshing the truth to solicit some sort of sympathy....surely you can see that?
FIA only applies to government and public bodies, he'd have more luck with a DPA request....but I doubt it. |
You work for Virgin ?
As said before if they have a voicemail I am yet to hear it. If there is a reference number on it they havent told me that but its practically irrelevant. It a voicemail they use to fob off customers and hide behind when they have made aqusations against them and either have or are threatening to cut them off. I would imagine that voicemail is heaving with unhappy customers.
Not only that if you are ever in the situation of having to deal with this team you will find that they are substantially invisible to all the Customer facing organisations in Virgin - Customer Services, Technical Support and Customer Retentions have all had to ask me for the number.none of the actual letter they have sent to me appear in their notes - but abbreviated notes do.
Their letters hold me specifically responsible for the email and requitre an admisson and apology for breaching contract becasue of the email.